Refund policy

Refund Policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

  • Items must be unused, unworn, and in their original packaging.

 

  • Returns must be initiated within 30 days of delivery.

 

  • Proof of purchase is required.

Return Process:

  1. Contact our customer support at hello@kahnora.com OR at our toll free phone number 1 (800) 614-8059 with your order number and reason for return.
  2. Our team will review your request and confirm whether your return is eligible.
  3. If approved, we will provide detailed return instructions and the appropriate return address.
  4. Ship the item(s) according to the provided instructions

Once we receive and inspect the returned item(s), we will process your refund or exchange.

Important:

Returns must be approved by our team before being sent back. Items returned without prior written authorisation will not be eligible for a refund.

Refunds:

Refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to reflect in your account.

Exchanges:

  • Exchanges are subject to product availability.

 

  • If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:

Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.